Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoResponsible for setting up and/or processing activities related to Special Products such as Adjustable Rate Mortgages, Servicemember Civil Relief Act, Operational Compliance, and other specialized products and servicing thereof. Provides support in planning related to establishing scalable Special Loan capabilities and improving the effectiveness of the department functions.
What You'll Do
Provides a wide range of support within the Special Products operations.
Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
Performs activities associated with the processing of Servicemember's Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
Creates and maintains department documentation, including but not limited to policies and procedures as directed.
Adheres to regulatory and legal requirements, including investor and state guidelines.
Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
Supports additional servicing processes within the Special Products operations.
Follows functional area's processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
Actively contributes to the results of a team and works toward achieving goals and objectives.
Uses established procedures to perform assigned tasks. Work is routine
Instructions may be detailed for new assignments
No responsibility for the supervision of others
Works under supervision applying established techniques, procedures or specific standards
Work may be reviewed for soundness of judgment and overall accuracy
What You'll Bring
High School diploma or equivalent
1-3 years of experience
2+ years of Special Loans experience working in a Mortgage Loan Servicing environment
Working knowledge of fundamental concepts, practices and procedures of department/field
Attention to detail and ability to understand complex transactions
Results-oriented with a track record of delivering quantifiable results to the organization
Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications
Strong verbal and written communication skills
Establishes effective working relationships at the work group level
Salary Range: $20.72 - $27.62 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Â Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.